/* Queue and incident workspaces. Uses the existing theme tokens. */
.tk-workspace{display:grid;grid-template-columns:300px minmax(0,1fr);gap:14px;align-items:start}
.tk-queue,.tk-panel{min-width:0;margin:0;padding:12px}
.tk-queue{position:sticky;top:14px}
#tkList{max-height:calc(100vh - 315px);min-height:230px;overflow:auto;scrollbar-gutter:stable}
.tk-row{display:block;width:100%;text-align:left;background:transparent;border:1px solid var(--line);border-radius:10px;color:var(--ink);padding:12px;margin-bottom:8px;font:inherit;cursor:pointer}
.tk-row:hover{background:var(--accent-soft);border-color:var(--line-strong)}
.tk-row[aria-current=true]{border-color:var(--accent);background:var(--accent-soft);box-shadow:inset 3px 0 var(--accent)}
.tk-row-title{font-size:13px;font-weight:700;display:block;overflow-wrap:anywhere}
.tk-row-meta,.tk-preview,.tk-row-counts{color:var(--muted);font-size:11.5px;margin:5px 0;display:block}
.tk-preview{font-size:12.5px;line-height:1.45;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.tk-row-badges{display:flex;gap:4px;flex-wrap:wrap;align-items:center}
.tk-label{font-size:11px;border-radius:6px;padding:3px 7px;background:var(--chip-slate-bg);color:var(--chip-slate-fg)}
.tk-empty{padding:70px 24px;text-align:center;color:var(--muted)}
.tk-empty b{display:block;color:var(--ink);font-size:18px;margin-bottom:8px}
.tk-header{display:flex;gap:12px;justify-content:space-between;align-items:flex-start;border-bottom:1px solid var(--line);padding:4px 2px 12px;margin-bottom:14px}
.tk-header>div:first-child{min-width:0;flex:1}
.tk-header h2{font-size:18px;line-height:1.4;overflow-wrap:anywhere;margin-bottom:7px}
.tk-header-actions{display:flex;gap:5px;flex-shrink:0}
.tk-layout{display:grid;grid-template-columns:minmax(0,1fr) 218px;gap:18px}
.tk-conversation{min-width:0}
.tk-aside{min-width:0;border-left:1px solid var(--line);padding-left:14px}
.tk-section{font-size:11px;letter-spacing:.06em;text-transform:uppercase;font-weight:700;color:var(--muted);margin:16px 0 7px}
.tk-section:first-child{margin-top:0}
.tk-client{border:1px solid var(--line);border-radius:10px;padding:10px;background:var(--input-bg);font-size:12px;overflow-wrap:anywhere}
.tk-related{display:block;width:100%;text-align:left;color:var(--link);background:transparent;border:0;border-top:1px solid var(--line);padding:7px 0;font:inherit;font-size:12px;cursor:pointer}
.tk-related span{display:block;color:var(--muted);font-size:11px}
#tkThread{max-height:38vh;min-height:130px;overflow:auto;overflow-wrap:anywhere;scrollbar-gutter:stable}
#tkThread a{overflow-wrap:anywhere}
.tk-sla{padding:9px;border:1px solid var(--line);border-radius:9px;font-size:12px;margin-bottom:5px}
.tk-sla b,.tk-sla small{display:block}
.tk-sla small{color:var(--muted)}
.tk-knowledge{padding:10px;border:1px solid var(--line);background:var(--input-bg);border-radius:9px;margin-bottom:8px}
.tk-knowledge-actions{display:flex;gap:7px;flex-wrap:wrap;margin-top:7px}
.tk-link-options{max-height:45vh;overflow:auto;margin:12px 0}
.tk-link-option{display:flex;align-items:flex-start;gap:9px;border-bottom:1px solid var(--line);padding:10px 4px;font-size:13px;cursor:pointer}
.tk-link-option input{width:auto;margin-top:4px}
.tk-link-option small{display:block;color:var(--muted)}
.inc-layout{display:grid;grid-template-columns:minmax(0,1fr) 285px;gap:14px;align-items:start}
.inc-main,.inc-side{min-width:0}
.inc-side{position:sticky;top:14px}
.inc-action-section{margin:12px 0;padding-top:12px;border-top:1px solid var(--line)}
.inc-action-section .btn{margin-top:7px;width:100%;white-space:normal}
.inc-participant{font-size:12px;padding:8px 0;border-top:1px solid var(--line);overflow-wrap:anywhere}
.inc-participant small{display:block;color:var(--muted)}
.ig-steps button{font:inherit;padding:4px 8px;border:1px solid var(--line);border-radius:7px;background:var(--input-bg);color:var(--ink);cursor:pointer}
.ig-steps button.done{color:var(--ok)}
.ig-steps button.cur{border-color:var(--accent)}
@media(max-width:1250px){.tk-workspace{grid-template-columns:260px minmax(0,1fr)}.tk-layout{grid-template-columns:minmax(0,1fr)}.tk-aside{border-left:0;padding-left:0;border-top:1px solid var(--line);padding-top:14px}.inc-layout{grid-template-columns:minmax(0,1fr) 250px}}
@media(max-width:850px){.tk-workspace{grid-template-columns:minmax(0,1fr)}.tk-queue{position:static}#tkList{max-height:390px}.tk-workspace.has-selection .tk-queue{display:none}.tk-workspace:not(.has-selection) .tk-panel{display:none}.tk-layout{grid-template-columns:minmax(0,1fr)}.tk-header-actions{flex-direction:column}.inc-layout{display:flex;flex-direction:column}.inc-side{position:static;width:100%}.inc-main{width:100%}#tkThread{max-height:50vh}.tk-header h2{font-size:17px}}
.kb-reply-step{border:1px solid var(--line);border-radius:9px;padding:10px;margin:10px 0;background:var(--input-bg)}
.kb-reply-step label{display:block;font-size:12px;font-weight:600}
.kb-reply-step input,.kb-reply-step textarea{display:block;width:100%;margin-top:6px}
.kb-step-actions{display:flex;gap:6px;margin-top:7px;flex-wrap:wrap}
@media(max-width:760px){.tk-panel{scroll-margin-top:80px}}